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AI Concierge diagramFeatured Article

The AI concierge isn't a chatbot. It's a sales engineer.

Most 'AI on the website' projects fail because they treat AI as a feature — a chatbot in the corner. We treat it as a role: a sales engineer that's always on, always patient, and one step ahead. Here's the four-layer pattern behind that approach.

RM
Robin McGlashan · Managing Director
The Library